Effective Date: Jan 1 2026
This Refund Policy explains when and how refunds, credits, or adjustments may be issued for orders placed through the TatoPlus mobile application, website, and related services (collectively, the “Platform”).
By placing an order through TatoPlus, you agree to this Refund Policy in addition to our Terms and Conditions.
TatoPlus is a technology platform that connects customers with independent restaurants and independent delivery partners. Restaurants are responsible for preparing food, and delivery partners are responsible for delivery.
Because food is prepared immediately and is perishable:
All orders are final once accepted by the restaurant, except as described in this Refund Policy or where required by law.
Refunds, credits, or adjustments are not guaranteed and are issued at TatoPlus’s discretion, subject to this policy.
TatoPlus may issue a refund, partial refund, or account credit in the following situations:
If items are missing from your order due to a restaurant error:
You must report the issue within 24 hours of delivery.
Refunds or credits may be issued only for the missing items, not the full order.
If you receive incorrect items:
The issue must be reported within 24 hours of delivery.
Refunds or credits may be issued for the incorrect item(s) only.
If your order is marked as delivered but you did not receive it:
You must report the issue within 24 hours.
TatoPlus may investigate delivery confirmation, GPS data, or delivery partner records.
Refunds or credits may be denied if delivery is verified.
If your order is canceled due to:
Restaurant unavailability
Technical errors
Operational issues
You will receive a full refund for the canceled order, including applicable taxes and fees, unless otherwise required by law.
If there is a serious issue that makes the food unsafe to consume (e.g., contamination concerns):
You must report the issue within 24 hours.
Supporting information (such as photos or descriptions) may be required.
Refunds are evaluated on a case-by-case basis.
Refunds or credits will not be provided for:
Change of mind after the order is accepted
Food taste preferences or dissatisfaction
Allergic reactions due to undisclosed or known allergens
Incorrect orders caused by customer input errors
Late delivery caused by traffic, weather, or force majeure events
Promotional credits or discounts (no cash value)
Orders successfully delivered to the provided address
Delivery fees and service fees are non-refundable, except where required by law.
Tips provided to delivery partners are non-refundable once the delivery is completed.
If an order is canceled before dispatch, tips may be refunded at TatoPlus’s discretion.
Approved refunds are issued to the original payment method whenever possible.
In some cases, refunds may be issued as TatoPlus account credits.
Refund processing times vary by payment provider and may take 5–10 business days to appear on your statement.
TatoPlus reserves the right to:
Limit or deny refunds for accounts with excessive refund requests
Suspend or terminate accounts engaged in fraudulent or abusive behavior
Require additional verification before issuing refunds
Submitting false or misleading refund claims may result in account suspension or termination.
To request a refund or report an issue:
Log into your TatoPlus account
Navigate to your order history
Select the affected order and submit a support request
Alternatively, you may contact us at:
Email: Support@tatoplus.com
This Refund Policy does not affect any rights you may have under applicable consumer protection laws. Where local law requires refunds or cancellations, TatoPlus will comply with those requirements.
We may update this Refund Policy from time to time. Changes will be effective when posted on the Platform. Continued use of TatoPlus after changes constitutes acceptance of the revised policy.
TatoPlus
Email: Support@tatoplus.com
